Terms and Conditions

www.flykube.com

LAW 34/2002 OF COMPANIES INFORMATION SERVICES, FLYKUBE.COM IS AN INTERNET DOMAIN BELONGING TO THE COMPANY KUBE ECOSYSTEM, S.L (FROM NOW ON FLYKUBE) WITH CIF B67040998, TAX DOMICILE IN GRAN VIA 415, 08015, BARCELONA, SPAIN, REGISTERED IN THE MERCANTILE REGISTRY OF BARCELONA IN VOLUME 46.005, FOLIO 105, SHEET B-506.628, FIRST INSCRIPTION.

These General Conditions of Sale are valid as of 30/06/2017. They shall refer to the products purchased at the time these conditions were available, remaining in force thereafter in all that is provided therein until notified modification or update thereof.

The present conditions refer to reserving, purchasing, and providing FLYKUBE tour packages.

The customer is considered the person who purchases the service through the website www.flykube.com, assuming that the Customer may or may not be the Beneficiary of the service, depending on whether he/she makes personal use of the integrated tourism package or buys it as a gift to a third party. In case he/she is not the one who purchases the service, we will refer to the beneficiary as: beneficiary, user or traveler.

The Client who purchases through the website must be of legal age (at least 18 years old) and have the legal capacity to acquire the services and/or products offered through www.flykube.com stating that he/she understands and understands the general conditions in their entirety.

In accordance with the provisions of Article 27 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the following points are made clear:

• 1. The documentation relating to the formalization of the contracts shall be kept on file for a period of 5 years from the time of their execution.
• 2. The customer may access the documents in which he/she is a party by sending a request to the e-mail address: info@flykube.com

The acceptance of these general conditions of sale by the Customer shall be a prerequisite to formalizing any contractual relationship between the Customer and FLYKUBE.

FLYKUBE. reserves the right to make unannounced changes it deems appropriate, both on the web, and in these general conditions. Changes that affect the essential elements of the contracting conditions, will not apply to contracts already stipulated unless the customer expressly accepts the changes made.

DEFINITIONS

FlyKube: integrated package tour, consisting of round-trip flights and accommodation with a customized or randomized destination, namely: Surprise Destination, Multidestination, Surprise Summer, National Surprise, Vipkube, WTF Surprise, except for Surprise Getaway, which does not include transportation.

GTU: General Terms and Conditions of Use, which are set out in this contract and which are applicable, without restriction or limitation, to all of the Services offered by FLYKUBE.

Services: refers to the set of services, paid or free of charge, available to Users of the WEB PLATFORM.

Web Platform: Application in Web environment www.flykube.com with the name FlyKube.

User: Internet user of legal age to contract and over 18 years old, who will be the one who will make the investment.

Operator: Designates the service provider selected by FLYKUBE that provides the air transportation services to the Beneficiary.

Collaborator: Designates the service provider selected by FLYKUBE that provides accommodation and/or other tourist services to the Beneficiary.

Beneficiary: Designates the person using the FlyKube trip.

Party(ies): Designates FLYKUBE and the Client.

NOTE: THESE ARE THE GENERAL CONDITIONS, THE USER AGREES TO READ AND ACCEPT THE SPECIFIC CONDITIONS INDICATED IN THE CONTRACTING PROCESS.

FIRST: REQUEST FOR ORDER AND FORMALIZATION OF THE CONTRACT

1.1 The Customer can order from FlyKube through the Website.

Specifically, the process of ordering through the Website involves the following steps depending on the service chosen, namely:

1.-CONTRATACIÓN DE SERVICIOS DE VIAJES PERSONALIZADOS A TRAVÉS DE LA WEB

• a. The customer will select the type of service on the website www.flykube.com.
• b. The Client will select the city of origin and destination from the drop down menu within the website.
• c. The Client will select on the Web the number of Beneficiaries that will use the FlyKube.
• d. After establishing the number of travelers, the city of origin and destination, the Client will determine the dates on which he/she wishes to use the FlyKube service, as well as the budget in which he/she wishes to frame his/her travel package. It is essential that the Customer pay attention to the specific conditions of the product at the time of contracting, including, but not limited to, the days covered by the package. The information presented to the Client during the contracting process is binding and forms an integral part of the conditions he/she accepts.
• e.  The Client will view a package that includes both flight and accommodation within their set budget. In addition, he/she will have the option to customize and adapt his/her flights and accommodations according to the availability of our suppliers and his/her personal preferences.
• f. Depending on availability, the Client will opt for the type of room and, if deemed necessary, may select different diets. It is pertinent to note that these choices may imply an additional cost in the reservation.
• g. When proceeding with the process, the Client will access the section of the process where he/she must enter the Beneficiaries' data. The Client is responsible for their accuracy. FLYKUBE is not responsible for possible denied boarding or other cases derived from errors in the Beneficiaries' data.
• h. Upon acceptance and continuation of the purchase process of FlyKube's services, the Client will enter the payment and invoicing data.
• i. Upon acceptance and continuation of the purchase process of FlyKube's services, the order will be registered, subject to the express acceptance of the present General Conditions of Sale.
• j. A confirmation message will appear confirming receipt of the order and the purchase process will be completed. The user will have a confirmation code to be able to carry out all the necessary procedures with FlyKube in relation to the contracted product.
• k. After the final validation of the order by FLYKUBE, the Client will receive an email confirming the order and summarizing all the elements related to the order, including the confirmation code. Only by printing and/or keeping this email, the Customer will have a means of proof of his order.

2.- CONTRACTING OF TRAVEL SERVICES WITH RANDOM DESTINATION THROUGH THE WEBSITE

• a. The customer shall select the type of service on the website www.flykube.com.
• b. The Customer will select the city of origin from the drop-down menu within the website.
• c. The Client will select on the Web the number of Beneficiaries that will use the FlyKube.
• d. Once the number of travelers and the city of origin have been selected, the Client will select the dates of the package on which he/she wants to enjoy the FlyKube. The user must take into account the specific conditions of the product at the time of contracting. In particular, he/she should pay attention to the days included in the package, etc. The information that appears to the user at the time of contracting is binding and forms an integral part of the conditions accepted by the user.
• f. Once the dates have been chosen, the Customer may choose the flight departure and return flight time slots. There are 3-time slots, which can be restricted according to the user's preferences (restrictions will result in a price increase).
• g. If possible, and depending on availability, FLYKUBE may contact the Customer (once the booking is finalized) to suggest alternative flights outside these times.
• h. The Customer displays the list of destinations to which he/she could travel. The Customer can 'delete' destinations (discarding it from the possible destinations). Sometimes the elimination of destinations will be free of charge and in some cases, it will be charged. In any case, the user will be informed prior to contracting the product of the specific conditions to which the product will be subject. A maximum number of destinations to be eliminated will always be indicated.
• i. When proceeding with the process, the Client will access the section of the process where he/she must enter the Beneficiaries' data. The Client is responsible for the veracity of the same. FLYKUBE is not responsible for possible denied boarding or other cases derived from errors in the Beneficiaries' data.
• j. Upon acceptance and continuation of the purchase process of FlyKube's services, the Client will enter the payment and invoicing data.
• k. Upon acceptance and continuation of the purchase process of FlyKube's services, the order will be registered, subject to the express acceptance of the present General Conditions of Sale.
• l. A confirmation message will appear confirming receipt of the order and the purchase process will be completed. The user will have a confirmation code to be able to carry out all the necessary steps with Flykube in relation to the contracted product.
• m. After the final validation of the order by FLYKUBE, the Client will receive an e-mail confirming the order and summarizing all the elements related to the order, including the confirmation code. Only by printing and/or keeping this email, the Customer will have a means of proof of his order.

The comfort level rating assigned to the hotels presented on our website is based on local classification criteria. Such classification should be considered as a general guide only. Guests should be aware that there may be variations in the standards of hotels of similar category, both between and within countries. It is recommended that the descriptions of each individual hotel be reviewed in detail. Regardless of the hotel category, the room type provided will be standard unless otherwise specified.

1-star category: These are the most economical option available. These hotels meet basic lodging requirements, offering simplicity and cleanliness.

2-star category: They provide functional accommodations with some attention to design and ambience at affordable prices. Services and facilities are basic and may include some common areas or a store, and possibly a place to eat such as a cafeteria.

3-star category: Aimed at those travelers looking for more than the basics, valuing service, quality, style and comfort. Often recommended for families, these hotels may offer function rooms, restaurants, and sometimes extras such as a swimming pool or special amenities for business travelers.

4-star category: These establishments offer a high level of service and comfort for the most select guests, where luxury and personalized attention are a priority. Guests can expect excellent restaurants and a wide range of facilities.

5-Star Category: These are at the top of the classification, providing exquisite service, luxury facilities with attention to detail and every imaginable amenity, representing the very best in the hotel industry.

Exceptionally, there may be unforeseen circumstances such as technical problems, force majeure situations or third party actions that lead to the assignment of another hotel in the same category and with equivalent services to the one originally booked.

In cases where meals are included in the accommodation plan, the number of meals corresponds to the number of nights booked. Generally, a full board stay includes breakfast, lunch and dinner. Half board usually consists of breakfast and either lunch or dinner, depending on the specific arrangement chosen. Typically, meal provision begins with dinner on the date of arrival and ends with breakfast (for half board) or lunch (for full board) on the day of departure. In the event that any of the meals are not consumed, no refund will be made.

It is important for guests to note that, as usually stated on the website, beverages are not included with meals unless otherwise specified. If the tap water is not potable, it will be the client's responsibility to cover the cost of purchasing bottled water.

In addition, parents or guardians of infants are advised to bring their own baby food, as it may not always be available for purchase at the destination.

Generally, travel, including international travel, goes smoothly. However, it is true that some places may present more risks than others. Therefore, we advise travelers to consult the travel restrictions, alerts and recommendations issued by the Ministry of Foreign Affairs and Cooperation before making reservations for international destinations, which are available on its website: https://www.exteriores.gob.es/es/ServiciosAlCiudadano/Paginas/Recomendaciones-de-viaje.aspx.

By promoting international destinations, our company does not represent or warrant that the travel is safe or risk-free, and is not responsible for damages or losses that may occur due to such travel. We recommend that you purchase adequate insurance.

The price presented does not include possible taxes imposed by countries or airports for entry or exit of the territory, which are payable directly on the spot. It is advisable to check in advance if such taxes are applicable to your trip.

Our portal functions as a search engine for travel planning. We do not own or operate the various tourism services and products that you can access through our site. These are provided and managed by independent entities.

The information presented on the website, including prices, is obtained from Third Party Providers and we do not guarantee its accuracy, currency or completeness. We disclaim any responsibility for the reliability of the Travel Product data, as published prices are subject to unexpected changes and are not under our control. The verification of the actual cost of the Travel Products is subject to change without notice.

The conditions related to the flights, hotels and activities booked will be subject to the conditions imposed by the service provider, taking into account that Flykube acts as an intermediary of these operators.

In the event that any of the travelers have any special needs or require any assistance at the airport (reduced or limited mobility, etc.), this must be indicated in the section provided for this purpose and always when making the reservation, so that it can be taken into account.

It is the traveler's responsibility to arrive at the airport sufficiently in advance, as well as to check and comply with the carry-on baggage allowance policy. FLYKUBE will not be responsible for any additional costs or denied boarding imposed by the airline due to non-compliance with the airline's policies, lack of documentation required for travel or for not arriving on time at the boarding gate.

The customer and travelers are responsible for presenting the airline with the necessary documentation for travel. Travelers must keep in mind that any of the destinations proposed in the FLYKUBE package are possible destinations, and therefore must have the documentation in order to travel to any of them, or eliminate from the list of possible destinations those destinations for which travelers do not have documentation, permits or visas.

FLYKUBE will not be responsible for denied boarding for not having the necessary documentation to travel. You must also check and be responsible that you have everything necessary and required by the company to be able to travel.

If the user does not proceed to discard any destination from the list, the company does not guarantee that such destination will not be assigned to the user in question, even if the user has provided any related comments. The company does not assume any responsibility or commitment in relation to the destinations that have not been discarded by the user, including those that require special documentation. Example: Passport.

In the event that the customer does not send the passenger information 48 hours after payment of your trip, we will proceed to cancel your reservation and send you a 'voucher' with the value of your purchase, which can be redeemed up to 36 months after cancellation.

We always make every effort to ensure that the stay at the destination is as long as possible, taking into account the preferences and time restrictions established by the client. However, depending on flight availability and other conditions that may affect scheduling, we reserve the right to shorten or lengthen the stay at the destination. Our main objective is to provide the best possible experience for our customers, adapting to the circumstances and always maintaining a flexible approach based on flight availability and customer needs.

Data Management and Return Process in Case of Incomplete Data

a. When the purchase of a surprise trip is made through our services, the reservation and management process is initiated.

b. Once the purchase is confirmed, the customer will be required to provide the personal data necessary for the correct execution of the reservation. This data is essential to guarantee the accuracy and personalization of the service.

c. In the event that the customer's data is not completed within the established period (48 hours), reminders will be sent via electronic communications. These reminders are intended to ensure that the required details are provided in a timely manner.

d. If, after a period of 48 hours from the completion of the payment, the customer's details have not been received in a complete and accurate manner, we are obliged to issue a coupon with the amount corresponding to the purchase. This coupon will be automatically generated and sent to the e-mail address provided during the purchase process.

Important Clarification: The amount provided is non-refundable. In the event that customers choose to use the coupon to make a new reservation, the entity is not responsible for any changes in prices. Values may vary due to market conditions and other factors, so the entity does not guarantee that prices will remain unchanged in future reservations.

1. Price Error Clause

Occasionally, the prices of trips listed on our website www.flykube.com may be posted incorrectly due to system errors or human errors in scheduling rates. In the event of a price being published that is clearly lower than the market price and clearly indicative of an error ("Price Error"), FlyKube reserves the right to cancel bookings made at such price.

If a booking has been completed at a suspiciously low price that could reasonably be considered a Price Error, FlyKube will contact the customer to inform them of the error and will proceed with a full refund of the amount paid, without any penalty to the customer.

1. Flight Schedule Adjustments

In the event of limited availability or for airline operational reasons, FlyKube reserves the right to adjust flight schedules by up to 30-40 minutes compared to the time initially selected by the customer.

Such an adjustment shall be considered reasonable and shall not constitute a breach of contract, nor entitle the customer to cancellation without costs or a refund, provided that the origin, destination, and travel dates remain unchanged.

3.- SPECIFIC CONDITIONS FOR SURPRISE TRIPS:

1. Large Group Accommodation:

In case of bookings for groups of more than 10 people, we will strive to accommodate all group members in the same hotel. However, if we do not have enough rooms available in a single property, the group may be housed in two or more nearby hotels, always ensuring the quality and comfort established for our clients.

4.- SPECIFIC CONDITIONS FOR THE GIFT CARD:

FLYKUBE services are also offered through the Gift Card or Coupon system. This card is offered through a virtual coupon that is specifically designed to be given as a gift and subsequently redeemed.

The acquisition of these cards will allow the user to access the Web and proceed to redeem it for the services offered by FLYKUBE and that have been described in the previous section.

Coupons are never cumulative, and the specific conditions included in the coupon itself must be observed.

Intervening parties:

The customer: The person who configures and purchases a gift card. It can be one of the travelers, but it can be a person other than the one who will finally make the trip.

The beneficiary: The person who receives the gift card and redeems it for a FLYKUBE service.

Travelers: The person or persons who will travel on the FLYKUBE service contracted.

The FLYKUBE gift card is an item of a certain value that can be redeemed for a FLYKUBE trip.

The gift card is available in electronic format (sent by e-mail, or downloaded by other means).

The validity of the gift card will always be verified by FLYKUBE, and will be verified by an identification code that will always be found on the body of the card.

The card can be purchased through the website, as well as through contracts with customers who wish to obtain a set of cards and with whom there will be a sales contract.

To purchase the gift card on the FLYKUBE website, the following steps can be followed:

• 1. Enter the "make a gift" section of flykube.com, or the linkhttps://www.flykube.com/en/gift 2. In this space you can choose between two ways: gift card or give a surprise trip. In both cases an amount is being prepared for the realization of the trip. In the case of the card, you only get a voucher that can be redeemed at the link https://www.flykube.com/en/gift or by accessing the home page in the section redeem a gift.
• In the second case, you will be hiring the package, so the user must comply with the conditions that have been established for this purpose.
• 3. Once the gift is configured, the customer must enter their data (buyer data): Name, surname, e-mail and telephone, and accept these terms and conditions.
• 4. Once the payment is confirmed, the gift card will be valid. A confirmation message will appear and the gift card will be sent by e-mail to the customer.

It is important that the user carefully reads the notes that appear during the contracting process, which are an integral part of these general conditions.

In the event that the beneficiary wishes to add additional services or contract a package of a higher value than that included in the gift card, he/she must pay the difference during the booking process.

The validity of the gift card is 36 months from the date of purchase. If the FLYKUBE gift card is not used within the stated period of validity, it will expire and cannot be redeemed, extended or refunded.

The FLYKUBE gift card has a value in itself, no entitlement is acquired without it. Therefore, FLYKUBE cannot be held responsible for the loss of the gift card.

In case of non-use or destruction of the gift card, neither the customer, nor the beneficiary, nor the traveler may request a refund or a replacement of the same, nor in the event of use of the same without your permission.

FLYKUBE is not responsible, nor will it extend the validity date of the gift cards purchased in the event that the customer enters erroneous data in the purchase process (for example, e-mail). If you detect an error, please contact FLYKUBE as soon as possible so that we can send you an electronic duplicate (as long as the card is within its validity period).

If the customer chooses a physical format for the gift card, it will be delivered to the address indicated in the order processing. FLYKUBE will not be held responsible for any delays caused by the absence of the recipient at the time of delivery and in case of error by the customer in the indication of the address and delivery data. It is also not responsible for delays caused by or coinciding with holidays.

Delivery will be made by mail or courier. The details and costs of deliveries will be shown at the time of contracting.

Specific right of withdrawal in the case of the gift card:

The customer has a right of withdrawal of 14 days from the time the purchase is made, provided that the gift card has not been redeemed.

This contract is governed by the agreement between the parties and by the provisions of these general conditions, in the current and applicable regional regulations, as well as by the provisions of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the defense of consumers and users and other complementary laws.

1.2. The customer agrees that the information you provide, either directly through our website or by calling Customer Service, is true, accurate, and complete, and in particular that the credit or debit cards you use are your property and that there are sufficient funds to cover the cost of the product/service you want to hire.

FLYKUBE does not have the technical and/or legal means to verify 100% the accuracy of the purported identity of Users and is not responsible for the accuracy or inaccuracy of such information.

However, if there are doubts about the accuracy of the information provided by the User (and in particular about his age), or if third parties or other Users communicate information that leads to believe that there is identity theft or falsehood in the information provided by a User about his identity, FLYKUBE may:

• Request additional information from the User in question to help FLYKUBE verify his or her identity.

In the event that the User does not send this document within 8 days, or in the event that it is found that there has been identity theft or that false information has been provided that may cause damage to third parties, the User will be deemed to have violated the TOU and the contract may be terminated by operation of law in accordance with Article 9 of the TOU.

FLYKUBE. reserves the right to cancel the customer's reservation in case of non-payment, chargeback, or in case of false information or if the customer's credit card details cannot be verified.

Likewise, FLYKUBE. is not responsible for a possible denial of boarding or other cases resulting from erroneous data entered by the Customer.

Use of Coupons 

• Coupon Verification: FlyKube reserves the right to disallow the use of coupons on purchases under €300 net of discount. FlyKube reserves the right to disallow the use of percentage discount coupons (not fixed) for purchases over €2000. Coupons are not valid for flash sales.
• Coupon Validity: Before using a coupon, verify that it is valid and applicable to your purchase. We reserve the right to reject coupons that do not comply with these terms.
• General Conditions: Coupons are personal and non-transferable. The use of multiple coupons in a single transaction is not allowed unless otherwise specified.
• Modifications: We reserve the right to modify these terms and conditions at any time without prior notice. Any modification will be effective immediately after being posted on our website.

5.- SPECIFIC CONDITIONS FOR GIFT TRAVEL:

The validity of the gift trips is 36 months from the date of purchase. If the FLYKUBE gift travel is not used during the validity period indicated, it will expire and cannot be redeemed, extended or refunded.

SECOND: CONDITIONS OF USE AND LIABILITY

2.1 The FLYKUBE service provided to the Beneficiary entitles the Beneficiary to a transportation service, provided by the operator corresponding to the selected FLYKUBE flight, as well as accommodation in the selected establishment.

2.2 The performance of the service is subject to the specific conditions of the operator of the selected flight, in particular the general terms and conditions of carriage. It is, therefore, the Beneficiary's responsibility to check with the selected partner about the existence of any specific conditions (such as boarding times, baggage restrictions, etc.). Any refusal by a Partner to perform the service for the reasons mentioned above shall not be considered as discrimination of any kind or as non-compliance, and shall not entail any liability on the part of FLYKUBE or the Operator involved. It is the Client's responsibility to ensure that the Beneficiaries have the necessary documentation to travel to the possible destinations, such as passports, visas, etc.

2.3 The Beneficiary is responsible for printing the boarding pass that FLYKUBE will send to his/her e-mail, or for checking in as indicated by the operator of the selected flight, if necessary. FLYKUBE shall not be responsible for the Operator's surcharges derived from the check-in and boarding processes, such as non-printing of the boarding pass, excess baggage, etcetera.

2.4 FLYKUBE is limited to performing the work of intermediation between the user and the Operator, without promising or performing any service, so it will only be responsible for its activity, in accordance with the law, excluding the enforceability of any liability for the breach of the services contract between the user and the service provider or Operator.

2.5 The Operators and collaborators selected by FLYKUBE are holders of professional liability insurance for notoriously sufficient amounts and have all the authorizations or diplomas that allow them to carry out their activities (operating licenses and air operator certificates).

Supplier terms and conditions

2.6 FLYKUBE reserves the right to terminate its relationship with one or more Operators and partners while the contractual relationship is in force, in particular in order to ensure an optimal level of quality of services.

2.7 FLYKUBE shall not be liable for non-performance caused by force majeure or unforeseeable circumstances, whatever their nature.

2.8 FLYKUBE is not responsible for flight delays or cancellations. In the event that a flight changes its schedule or is canceled, it is the Client who must claim its rights directly to the company. If FLYKUBE intervenes in this process, it will be with the purpose of helping, without in any case is acquiring any commitment in this sense.

2.9 In order to operate FLYKUBE needs to transfer the data. At the time of registration, you must be sure to carefully read the Privacy Policy which specifies the specific assignments that will be made to meet your request and contracting.

The personal data being processed may only be disclosed to a third party for purposes directly related to the legitimate functions of the transferor and transferee with the prior consent of the person concerned.

2.10 Requirements to be a User:

To be a WEB PLATFORM User, it is necessary:

• -To be at least of the age to be able to contract by virtue of the specific legislation applicable to him/her. The minimum age shall be 18 years.
• -To have read and accepted the GTU.
• -To complete the mandatory fields of the subscription form.
• -That your contract has not been terminated for misuse (account deleted) more than twice.

The User guarantees the authenticity and truthfulness of the information provided.

2.11 Subscription Form/Mandatory Information

Completion of the registration process for the Services, and in particular completion of the subscription form, is mandatory in order to register for the Services and to enter into a contract with FLYKUBE.

The following information must be provided by the User:

• Name and Surname.
• Date of birth.
• Nationality.
• Identity Card.
• Date of expiration of the Identity Card.
• E-mail address.
• Contact telephone number.
• Data of the rest of the travelers when more than one person is traveling.

Call Request

1. Call Request:

• By leaving your phone number, you authorize our team to contact you between 9:00 AM and midnight, every day.

1. Use of Phone Number:

• Your number will be used solely to make the requested call.

1. Call Recording:

• Calls may be recorded for quality and training purposes. By providing your number, you consent to this recording.

1. Privacy:

• Your information will be treated in accordance with our Privacy Policy and will not be shared with third parties without your consent, except as required by law.

1. Acceptance:

• By providing your number and requesting the call, you accept these terms and conditions.

THIRD: PRICE AND TERMS OF PAYMENT

3.1 The prices of each FlyKube are those listed on the Web at the time the customer places the order. In accordance with the applicable legislation, the price of the services includes the price of the flight (excluding surprise getaway) including airport taxes, accommodation, management fees and the corresponding VAT.

Additional expenses that may arise from the contracting of services not offered in the most basic tariff of the selected FlyKube operator are not included in the price of the services.

Fees or supplements applied by the operators or partners are also not included in the price.

3.2 Payment of the order can only be made by Paypal, bank card (Visa, Mastercard, American Express), KubePay or ScalaPay, indicating in the section provided for this purpose the card number and its validity date, as well as the control code located on the back of the card. The full amount of the order will be deducted from the bank card on the day of the order. FLYKUBE reserves the right to suspend the processing of the order in case of refusal of payment authorization by the bank. FLYKUBE guarantees the confidentiality and security of the customer's bank details transmitted through the Web when placing the order [secure entry by SSL encryption (Secure Socket Layer technology)].

FLYKUBE reserves the right to add promotions for users, individually or in collaboration with external entities. In any case, such promotions will be specifically announced on the Web or by other means, and will indicate the particular conditions and terms of duration of the same.

FLYKUBE reserves the right to change the Service Rates at any time. Changes in the Service Rates will not affect bookings made prior to the date of the rate change.

There are special conditions for coupons or gift cards, cases in which three situations may occur:

• The price of the package chosen by the Beneficiary is the same as the price of the gift card. In this case, by clicking on 'Confirm', the trip will be booked. At this point, you will be instructing us to book the airline tickets and accommodation on your behalf, and all the conditions described in the previous sections will apply.
• The price of the chosen package is higher than the price included in the gift card. In this case, the Beneficiary will be redirected to the payment gateway, where he/she will be able to pay the difference. Once the payment is confirmed, the trip will be booked. At this point, you will be instructing us to book the airline tickets and accommodation on your behalf, and all the conditions described in the previous sections will apply.
• The price of the chosen package is lower than the one included in the gift card. In this case, when you click on 'Confirm', the trip will be booked. At this point, you will be instructing us to book the airline tickets and accommodation on your behalf, and all the conditions described in the "Booking a FLYKUBE trip" section will apply. There is no provision for payment of the difference in the amount of the gift card in the event that the price of the chosen package is less than the price of the gift card or voucher.

FOURTH: RIGHT OF WITHDRAWAL

Once the payment of your FlyKube has been made, the Client will not be entitled to any refund or modification of dates or passenger data of your reservation.

In the event that the Customer cancels the contracted service, no refund will be made for any amount paid for your FlyKube (including all money paid for optional services that we offer).

Under Article 103 paragraph l) of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the right of withdrawal shall not apply to contracts relating to the provision of accommodation services for purposes other than to serve as housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.

With regard to the transportation of persons, according to article 93 k) of the Royal Legislative Decree 1/2007 approving the Revised Text of the General Law for the Defense of Consumers and Users, the regulation of distance sales with the exception of article 98.2) does not apply to passenger transportation service contracts. Therefore, the right of withdrawal does not apply to passenger transport service reservations. Thus, in the event that the USER expresses his/her wish to cancel the contracted tickets, the cancellation conditions of the company in question shall apply.

When the user exercises the right of withdrawal, you should know that FLYKUBE may apply, on certain occasions and depending on the costs incurred, penalties for the execution of the same.

FIFTH: PROOF OF ORDERS / FILE

Unless there is a manifest error, the burden of proof of which lies with the Customer, the data stored in FLYKUBE's databases have the value of proof with respect to the orders placed.

Data on a computer or electronic support regularly stored constitute admissible and opposable evidence in the same terms and with the same probative force as any document received and kept in writing.

FLYKUBE. will deliver the proof of purchase of the reservation as well as the final electronic ticket, the general conditions of the contract and the boarding pass, sending it to the e-mail address provided by the purchaser upon request of the customer.

SIXTH: CUSTOMER SERVICE

Any request for information, in particular concerning the purchase, refund, exchange or operation of the services, should be addressed to FLYKUBE, through the website www.flykube.com section "Contact", by e-mail to the following address: info@flykube.com or by telephone at +34 930 31 73 65 (during business hours 9h - 18h).

SEVENTH: VALIDITY OF THE CONTRACT

In the event that one of these provisions is declared null and void or deemed non-binding, the validity of the other provisions of the General Terms and Conditions of Sale shall not be affected.

EIGHTH: DURATION OF THE CONTRACT

This contract has an indefinite duration and may be terminated by the User at any time, without notice and without the need to justify its decision.

FLYKUBE may terminate the contract without the need to justify its decision as long as it notifies the User by email with a notice period of one month.

NINTH: OBLIGATIONS AND RESPONSIBILITIES OF USERS

9.1 USER OBLIGATIONS

By registering for the Services, Users agree to:

• -To make truthful and accurate statements.
• -To comply with the regulations in force and not to infringe on public order.
• -Respect intellectual or industrial property rights.
• -Not to commit crimes of defamation or libel, not to make statements that imply racial or any other type of discrimination, or apology of war crimes or crimes against humanity.
• -Not to act in accordance with morals and good customs and in particular not to disseminate pornographic or exhibitionist content.
• -Not to use any software, application, interface or the help of third parties to interfere in the communication with the other Users of the WEB PLATFORM (the credibility of the WEB PLATFORM is based on the truthfulness of the communications).
• -Not to transmit or disseminate the content of the communications and messages sent to you through the Services made available to you.
• -Not to damage the Services or the WEB PLATFORM.

9.2 USERS' RESPONSIBILITY

Users are solely responsible for the use of the data they consult, request or communicate on the WEB PLATFORM.

In particular, users are responsible for the publication of their data and the data of other passengers, expressly consenting to the use of the data of one and the other.

Users agree to hold harmless and, where appropriate, compensate FLYKUBE by reason of any penalty, fine, compensation, damages or losses arising from any claim of any kind or nature that may arise, directly or indirectly, from a breach of legal obligations and / or contractual obligations arising from the GTU attributable to the User.

FLYKUBE does not control the external sites and sources (websites, forums, social networks, devices or apps, etc.) to which the hypertext links are placed online on the WEB PLATFORM lead and is not responsible for their content. In this regard, Users are invited to interrupt the consultation and to notify FLYKUBE if they discover that a hypertext link directs them to a Site or an external source whose title or content violates the law.

The fact that FLYKUBE does not declare a breach by Users of the TOU shall not be interpreted as a waiver by FLYKUBE to declare such a breach in the future.

Ultimately, the user is solely responsible for the inaccuracy or falsity of the data provided and the damages that may be caused by it to user companies or third parties on the occasion of the use of the services offered.

9.3 Prohibition of Assignment or Resale

The package purchased through FlyKube is for the exclusive use of the original buyer and may not be assigned or resold to third parties.

The assignment or resale of purchased packages breaches the terms of service and may result in the cancellation of the package without the right to refund or compensation.

FlyKube reserves the right to verify the identity of the package beneficiaries at any time to ensure compliance with this clause.

TENTH: FLYKUBE'S OBLIGATIONS AND RESPONSIBILITIES

10.1 FLYKUBE OBLIGATIONS

FLYKUBE undertakes to offer Users an online service in accordance with the law and to perform the intermediation services with the utmost professionalism and diligence, in addition to the other commitments contained in these conditions.

10.2 FLYKUBE'S RESPONSIBILITY

FLYKUBE is not responsible for cases of fraud, identity theft or other criminal offenses, as well as attacks on the image or privacy of third parties committed by Providers or Users through the WEB PLATFORM and Services.

In general, FLYKUBE is not responsible for the information provided by Providers or, in general, by Users, nor for its veracity, authenticity or accuracy, whether provided directly or through other means of subscription.

Nor is responsible for the data shared by the user by this or other social networks outside FLYKUBE, although the WEB PLATFORM provides links to make such publications.

In general, it is the user who guarantees that all the information provided is accurate and up to date so that it responds truthfully to the user's current situation. It is the responsibility and obligation of the user to maintain, at all times, your data updated, being the user solely responsible for the inaccuracy or falsity of the data provided on the WEB PLATFORM and the damages that may be caused thereby to the platform or third parties on the occasion of the use of the services offered by FLYKUBE.

FLYKUBE may keep any type of content related to possible legal violations, especially to communicate it to the competent authorities. It will also retain the data of users who unsubscribe in compliance with current regulations on the protection of personal data or any other applicable regulations.

FLYKUBE does not guarantee that the Services will work in case of interruption of the User's Internet access or in case of non-functioning or poor access conditions caused by the jamming of the Internet network, as well as for any other reason of force majeure, not attributable to FLYKUBE or its suppliers.

FLYKUBE is not responsible for the services offered and operated by airlines or contracted accommodations. All of them are responsible for the provision of the same and have licenses and insurance required for it.

FLYKUBE will not be responsible for non-compliance caused by force majeure or fortuitous events, whatever the nature of these. However, FLYKUBE will provide assistance in case the traveler experiences difficulties for the proper completion of the trip.

FLYKUBE includes the aparthotel option in its selection. If no suitable solutions are identified within this category, a hotel option will be automatically selected.

FLYKUBE guarantees non-stop direct flights for primary origin cities. However, in those classified as secondary origins, a short stopover may be required to optimize the scheduling and choice of destination, always striving to minimize any inconvenience. Please note that surprise travel information will be communicated via e-mail at least 2 days prior to departure.

Booking Service Clause

Provision of the Service: Flykube - Kube Ecosystem SL only offers a booking service for various travel related products and services. Once the reservation is made, the responsibility of OTA - Kube Ecosystem SL is considered fulfilled.

Relationship with suppliers: Any travel-related products or services booked or reserved through Flykube - Kube Ecosystem SL are provided by third party suppliers and not by OTA - Kube Ecosystem SL. As such, the terms and conditions of the respective supplier will apply to your booking, and Flykube - Kube Ecosystem SL has no control or influence over these terms.

Liabilities: Flykube - Kube Ecosystem SL shall not be liable for any acts, errors, omissions, representations, warranties, breaches or negligence of any supplier or for any personal injury, death, property damage or other damages or expenses resulting from the use of such suppliers.

The client is responsible for the accuracy of all information entered during the booking process. Flykube is not responsible for any errors or inaccuracies in the information provided by the client, as the process is automatic. Any changes necessary due to client errors will be subject to additional costs imposed by the provider and an additional management fee by Flykube.

Acknowledgement: By using Flykube - Kube Ecosystem SL's booking service, you acknowledge and agree that Flykube - Kube Ecosystem SL is only a facilitator and not a direct supplier of the product or service related to the trip. You also acknowledge that you will review and comply with the terms and conditions of the respective supplier.

ELEVENTH: DATA PROTECTION

11.1 Any User has a right of access, rectification, portability, forget and deletion of their personal data by contacting FLYKUBE via the following email address:

privacy@flykube.com

By accepting the contents of these GTU, the user grants FLYKUBE express consent to the processing of the personal data provided.

The personal data obtained will be used exclusively by FLYKUBE within the framework of the present contract. Users who accept the present GTU, may receive commercial and advertising offers from FLYKUBE, own and third parties. Users may at any time notify FLYKUBE that they do not wish to continue receiving such commercial and advertising offers through the system offered by FLYKUBE to unsubscribe, which will always be easy, accessible and free.

To communicate to third parties the personal data of Users, FLYKUBE will request, in advance, your express consent.

You can consult our privacy policy at the following link: Privacy Policy.

11.2 Personal data collected by FLYKUBE

When accessing the WEB PLATFORM, the User must communicate a series of information in accordance with art. 2.11 of the GTU.

Such personal data may be of a public or private nature.

The following shall be considered as personal data of a private nature and, therefore, as protected data:

The following information must be compulsorily communicated by the User:

• Name and Surname.
• Date of birth.
• Nationality.
• Identity Card.
• Date of expiration of the Identity Card.
• E-mail address.
• Contact telephone number.
• Data of the rest of the travelers when more than one person is traveling.

At any time you may exercise your rights of access, rectification, portability, forgetfulness, opposition and, where appropriate, cancellation, by writing to FLYKUBE indicating your data at privacy@flykube.com.

11.3 Communications and Notifications

Cualquier comunicación remitida quedará incorporada a los sistemas de información de FLYKUBE.

By accepting these conditions, terms and policies and, in particular, by sending the User's personal data to FLYKUBE, the User expressly consents to FLYKUBE performing the following activities and/or actions, unless the User indicates otherwise when contracting or subscribing to any FLYKUBE product and/or services or as a result of a subsequent revocation of the consent initially granted.

• Sending commercial and/or promotional communications informing users of activities, gifts, services, promotions, advertising, news, offers and other information about services and products related to the activity and provision of services FLYKUBE.
• In the event that the User has expressly consented to the sending of commercial communications by electronic means by subscribing to the NEWSLETTER, the sending of such communications by electronic means informing Users of the activities, services, promotions, advertising, news, offers and other information about the services and products of FLYKUBE equal or similar to those that were initially contracted or of interest to the User.
• The retention of data for the periods provided for in the applicable provisions.

TWELFTH: INTELLECTUAL PROPERTY

12.1 WEB PLATFORM Rights

The logos, graphics, photographs, animations, videos, and texts appearing on the WEB PLATFORM as well as all those elements necessary for the operation of the WEB PLATFORM - architecture, design, code pages, CSS pages, algorithms and any other element - may not be reproduced, used or represented, on any support and by any technical means without the express authorization of FLYKUBE, otherwise, the appropriate legal action will be taken.

The rights of use granted by FLYKUBE to Users are strictly limited to their private and personal use within the framework of the contract signed and for its entire duration. Any other use by Users is strictly prohibited without the authorization of FLYKUBE.

Users are strictly prohibited from modifying, copying, reproducing, downloading, disseminating, transmitting, exploiting for commercial purposes and/or distributing in any way the Services, the pages of the WEB PLATFORM or the computer codes of the elements that make up the Services and the WEB PLATFORM.

THIRTEENTH: PENALTIES AND TERMINATION OF THE CONTRACT

13.1 Termination by right of the contract decided by FLYKUBE for breach of the TOU

In case of a serious breach, i.e. dissemination of content contrary to public order or morality, FLYKUBE may terminate the contract without notice.

In the event of termination of the contract, the User may not claim any compensation or reimbursement, without prejudice to any damages that FLYKUBE may claim.

13.2 Termination of the contract decided by the User

Any User may terminate the contract with FLYKUBE at any time and without any reason by requesting the cancellation of his account by sending an email to privacy@flykube.com as stated in section 2.5 of the GCU. The termination of the contract will be effective within a maximum period of 30 days from the time that FLYKUBE has the data confirming the authenticity of the applicant's data. The User may not claim any compensation or refund.

13.3 Changes and cancellations

At the moment of clicking on 'Pay', the user is requesting FLYKUBE to make on his/her behalf the flight reservations, accommodation, and services contracted with the FLYKUBE package. Therefore, the User will not be able to cancel or change his/her reservation from this moment on. All services are included in the FLYKUBE package, and the FLYKUBE package itself is non-refundable and non-cancellable.

The user must make sure that the dates and all data entered are correct, as neither the client nor the travelers will be able to make changes or cancellations.

In case the client or travelers cancel the service, FLYKUBE will not refund any amount paid by FLYKUBE or for any of the optional services we offer (the penalty for cancellation of the package tour is 100% of the amount of the reservation).

Changes of name and transfer of contract to other travelers can be made always paying the penalty established by the service providers (airlines and hotels), or paying the cost of acquiring a new air ticket in case the airline does not allow the change of name.

If FLYKUBE cancels the contract for reasons not attributable to the traveler, they shall reimburse all payments made by the traveler. FLYKUBE shall not be liable to pay any additional compensation to the traveler if the cancellation is due to the impossibility of executing the contract due to unavoidable and extraordinary circumstances and the traveler is notified of the cancellation without undue delay before the start of the package tour.

FLYKUBE offers the possibility to contract, during the booking process on the website, assistance and cancellation insurance. This insurance will be offered by a third party and the user must comply precisely with the conditions of the third party offering the insurance.

FOURTEENTH: APPLICABLE LAW

These General Conditions of Sale and the contract shall be governed by Spanish law.

In cases of civil contracting, i.e. in cases where one of the contracting parties acts in the position of CONSUMER, the specific regulations for the Defense of Consumers and Users shall apply.

Consumers and users may resolve any dispute before the competent court according to their place of residence or that of the registered office of FLYKUBE.

In the event that it is FLYKUBE who initiates a legal action against a consumer, the courts of the jurisdiction of the domicile of the consumer shall have jurisdiction.

In all cases of commercial contracting, the parties agree to submit to the exclusive jurisdiction of the courts of BARCELONA.

FIFTEENTH: LIABILITY OF THE ORGANIZERS AND RETAILERS

The realization of the trip is subject to the specific conditions of the operator (flight or hotel) selected by FLYKUBE, in particular the general terms and conditions of carriage. It is therefore the responsibility of the traveler to check with the operator about the existence of any specific conditions (such as boarding times, baggage restrictions, etc.). Any refusal by an operator to perform the service for the reasons mentioned above shall not entail any liability on the part of FLYKUBE. It is the responsibility of the travelers to ensure that they have the necessary documentation to travel to possible destinations, such as passports, visas, etc.

FLYKUBE is not responsible for obtaining the necessary documents and visas. FLYKUBE is limited to performing the work of intermediation between the traveler and the Operator, without promising or performing any service, so it will only be responsible for its activity, in accordance with the law, excluding the enforceability of any liability for the breach of the contracted services between the user and the service provider or Operator contracted.

If the user travels with minors, he/she must comply with the applicable regulations.

SIXTEENTH: FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL

In accordance with the provisions of the Consolidated Text of the General Law for the Defense of Consumers and Users RD 1/2007 of November 16, 2007, consumers may exercise their right of withdrawal within 14 calendar days from the date on which the contract was concluded. According to this rule, the withdrawal period is extended to 12 months when the entrepreneur had not complied with the duty of information and documentation on this right.

Name and Surname Consumer:

DNI:

Address:

KUBE ECOSYSTEM, S.L CIF B67040998, GRAN VIA 415, 08015, BARCELONA, SPAIN

By means of this document, I hereby exercise the right of withdrawal established in the Revised Text of the General Law for the Defense of Consumers and Users RD 1/2007, of November 16, 2007, with respect to all contracts signed with FLYKUBE, the XFECHA CONTRATOX.

The resolution that I communicate to you, I exercise it within 14 calendar days from the date on which the contract was concluded, in accordance with the aforementioned rule, which extends the period of the right of withdrawal to 12 months when the employer had not complied with the duty of information and documentation on this right. I also inform you that I have not authorized the commencement of the service before the aforementioned 14 days.

Place, date, and signature

(attach a photocopy of both sides of the ID card)

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Please access the form to exercise your right of withdrawal online, by following this link:

https://flykube-resources-pro.s3.eu-west-1.amazonaws.com/docs/formulario-desistimiento.pdf

Terms and Conditions for FlyKube User Zone

Account Registration and Authentication

1. Account Creation:

• Users must create an account to fully engage with FlyKube's features, such as booking surprise trips, managing payment methods, accessing rewards, and viewing personal trip histories.
• Registration requires submitting valid and current personal information, including name, email address, telephone number, and creating a strong password.
• Users have the option to register using their email address directly or through third-party authentication services such as Google, Apple, or Bing for added convenience.

2. Account Security:

• Upon account creation, users are prompted to confirm their email address or phone number to ensure account security and facilitate recovery options. This confirmation may involve entering a code sent to the user's email or SMS.
• It is the user's responsibility to maintain the confidentiality of their account information, including the password. Users should ensure that access to their devices and login details is secured.

3. Account Usage:

• Once registered, users can log in to the FlyKube platform to explore and book travel packages, manage their preferences, and customize their experience.
• The account dashboard provides users with access to various functionalities, including checking their balance, redeeming rewards, updating personal details, and configuring payment options.

4. Data Privacy:

• FlyKube is committed to protecting user privacy. Personal information collected during registration and subsequent use of the platform is handled by our Privacy Policy.
• Users can manage their saved payment methods and personal details in the account settings at any time, ensuring that they have full control over their information.

Account Deletion:

Initiation of Account Deletion:

• Users can initiate the deletion of their account by navigating to the settings panel on the FlyKube platform. To begin the process, users must select the "Delete My Account" option.
• A confirmation prompt will appear, advising users of the irreversible nature of this action. It stresses that deleting the account will result in the permanent removal of all user data, including account details, payment methods, booking history, and any accumulated rewards.

Confirmation Required:

• Users are required to explicitly confirm their decision to delete their account by clicking the "Delete Account" button. This additional step is designed to prevent accidental deletions and ensure that users are fully aware of the consequences.
• The confirmation dialog box reiterates that this action is final and cannot be undone. It prompts the user to consider the permanency of data loss associated with the account deletion.

Effect of Account Deletion:

• Upon confirmation, the account will be permanently deleted from FlyKube's database. This includes all personal information, travel itineraries, and transaction records.
• Once the account is deleted, users will lose access to any current bookings, and they will not be able to recover or view any past transaction history. All settings and personalized configurations will also be irretrievably lost.

Post-Deletion:

• After the account has been successfully deleted, users will receive a notification confirming that their account and all associated data have been permanently removed.
• If users wish to use FlyKube services in the future, they will need to create a new account and re-enter all necessary data, as no information from the deleted account will be retrievable.

Balance Management and Funding:

Account Balance Visibility:

• Users can view their current wallet balance directly from the Balance panel. This balance reflects the available funds for future transactions and experiences on the FlyKube platform.

Adding Funds to Wallet:

• To enhance their account liquidity, users can add funds by selecting a predefined amount (e.g., 100€, 200€, 300€) or entering a custom amount.
• After choosing the amount, users can proceed to add funds by selecting their preferred payment method.

Payment Methods:

• FlyKube offers multiple payment options to accommodate user preferences, including major credit/debit cards and alternative payment methods like PayPal and Alipay.
• For credit or debit card payments, users need to provide their card details including card number, expiration date, CVV, and cardholder name. FlyKube ensures the security of all transactions by complying with industry standards for payment data protection.

Transaction Confirmation:

• Upon successful processing of the payment, users will receive a confirmation notification indicating that their card details have been saved and are now ready for future transactions. This confirmation reassures users that their new balance is available immediately for use on the platform.

Management of Payment Methods:

• Users can manage their saved payment methods through their account settings, where they can update card details or remove payment methods as needed.
• FlyKube emphasizes user convenience and security, offering the ability to change or update payment information at any time to ensure seamless transactions.

User Conduct and Restrictions

Prohibited Actions:

• Users are expected to engage with the FlyKube platform responsibly. Misuse of the services, such as attempting to impair or disrupt the platform's functionality, is strictly prohibited.
• Users must refrain from any attempt to gain unauthorized access to other user accounts or any part of the service that is not public.

Data Scraping and Automation:

• The use of automated systems or software to extract data from the FlyKube website for commercial purposes, commonly referred to as 'screen scraping,' is strictly prohibited. This includes any form of automated data collection that has not been expressly authorized by FlyKube.
• FlyKube reserves the right to block access to any accounts or IP addresses that engage in unauthorized scraping activities.

Intellectual Property Protection:

• Users must respect the intellectual property rights of FlyKube and third parties. The unauthorized use, reproduction, or distribution of copyrighted content, trademarks, or any other proprietary material available on the platform without prior permission is not allowed.

Enforcement and Reporting Misconduct:

• FlyKube takes violations of its terms seriously and employs various measures to detect and prevent unauthorized activities. Users found engaging in activities that violate our user conduct policies may face temporary or permanent restrictions on their accounts.
• Users are encouraged to report any suspicious or unethical behavior they encounter on the platform. FlyKube commits to investigating all reported incidents thoroughly and taking appropriate action to maintain the integrity and security of our services.

Security Measures:

• FlyKube implements robust security measures to protect the integrity and availability of the platform. Users are advised to cooperate with these measures and not engage in activities that could undermine the security of the system.

By adhering to these guidelines, users help ensure that FlyKube remains a secure and reliable platform for all users to enjoy memorable travel experiences. Violations of these policies not only degrade the user experience for others but can also lead to legal action or loss of access to the platform.

Changes to Terms and Conditions

Right to Modify Terms:

• FlyKube reserves the right to modify, add, or remove portions of these terms and conditions at any time without prior notification. Such changes may be prompted by changes in the law, new regulatory requirements, enhancements to user security, or updates to our services and features.

Notification of Changes:

• Changes will be effective immediately upon their posting on the FlyKube website. Whenever practical, FlyKube may provide additional notice of significant changes through the website or via email to registered users.

Responsibility to Stay Informed:

• Users are encouraged to regularly review the Terms and Conditions accessible on the FlyKube website to stay informed of any updates. Continued use of the platform after any changes to the Terms and Conditions have been made will constitute acknowledgment and agreement of the changes.

Impact of Changes:

• Modifications to the terms may affect how users interact with the website, the types of services available, and the way in which existing services operate. Understanding the most current version of the Terms and Conditions is crucial for users to ensure they are using the services within the agreed boundaries.

Queries and Concerns:

• If users have any questions or concerns regarding any of the changes to the Terms and Conditions, they are invited to contact FlyKube's customer support team. This team is available to provide assistance and clarify any aspects of the changes users may find unclear.